Session 3:
The Ten Commandments of Customer Satisfaction: How to Win and Keep a Customer
Customer satisfaction is really a bridge to customer loyalty--and it's a bridge no business can afford to ignore. How do your customers perceive your product? How satisfied are they with your service? How can you measure customer satisfaction most effectively and how can you best deal with customer dissatisfaction? Studies show that only 4% of unsatisfied customers ever complain to a manager or employee, but they tell a great many people about their bad experience! This seminar will show you how to make total customer satisfaction the goal of everyone in an organization from the very top echelons of management to the front-desk employee and hwo to ensure customer satisfaction becomes a measurable competitive advantage for your organization.
Dr. Moses Altsech Bio:
Moses Altsech holds a Ph.D. in Marketing from Pennsylvania State University and serves on the faculty of the University of Wisconsin at Madison. He is the President of Altsech Consulting, a training research and consulting firm based in Madison, WI, with clients across the United State and overseas. With more than two decades of experience as a consultant, trainer and keynote speaker, and more than twenty academic and professional awards, Dr. Altsech has delivered relevant, actionable content in engaging, funny, dynamic presentations! You can find more details about his credentials and expertise at www.callmoses.com.
This event is sponsored by: Blackhawk Community Credit Union
Wednesday May 3, 2017
9:00 AM - 12:00 PM CDT
9 am to 12 noon
Forward Janesville Conference Room
14 S. Jackson Street
Suite 200
For more information, please contact JoLynn Burden at 608-757-3160 or via email at jolynnb@forwardjanesville.com
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